Frequently
asked
question
1. What is HJ Organics?
HJ Organics is a brand specializing in natural and organic body, hair, and skincare products designed to nourish and rejuvenate your skin and hair.
2. Are your products certified organic?
Yes, our products are made with certified organic ingredients and are free from harmful chemicals and synthetic additives.
3. Do you test on animals?
No, we are a cruelty-free brand and do not test any of our products on animals.
4. Are your products suitable for all skin types?
Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin.
Product Questions
1. What ingredients do you use in your products?
We use a variety of natural and organic ingredients such as Shea butter, coconut oil, aloe Vera, and essential oils. Each product page provides a detailed list of ingredients.
2. How do I know which products are right for my skin type?
Our product descriptions include information on which skin types they are best suited for. You can also reach out to our customer service team for personalized recommendations.
3. Do you offer samples?
At this time, we do not offer samples. We recommend reviewing the product descriptions and customer reviews to make an informed decision.
Ordering
&
Shipping
1. How do I place an order?
You can place an order directly on our website. Simply add the desired products to your cart and proceed to checkout. Please note that your order will be confirmed by a call within 24 hours.
2. When will I receive my order?
Orders are typically delivered within 3 to 5 working days after order confirmation.
3. What payment methods do you accept?
We accept Easypaisa, bank account transfers, JazzCash, all debit and credit cards, and cash on delivery.
4. Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary based on the destination.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email and your given WhatsApp number. You can use this number to track your package on our website or the carrier’s website.
Returns
&
Exchanges
1. What is your return policy?
We offer a return policy with a full cashback if the product seal is intact and returned to us within 3 working days after the package is delivered. The cash will be delivered to your given account within 3 working days without any deduction, but the delivery charges will be borne by the customer.
2. What is your exchange policy?
Our exchange policy requires that the product is unopened, with the seal intact. The customer must inform our customer care number of the reason for the exchange. The exchange product will be delivered after the first product is returned, and the courier charges will be borne by the customer.
3. What should I do if the product is damaged or the seal is open?
If the product is damaged or the seal is open, please do not receive the order and immediately contact our customer service team for assistance.
Additional
Information
1. How can I get more information?
For more information, please contact our customer care number or feel free to click chat with us on our website.
2. Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest offers.
3. Can I find your products in stores?
Currently, our products are available exclusively online through our website.